CHOICE LED CARE LTD – PUBLIC POLICIES PACK (2025)

Care shaped by your choice

📍 Unit 19, Nags Head Market, 22 Seven Sisters Road, London N7 6AG

📞 020 7017 1989 ✉️ info@choiceledcare.com

💼 Company Number: 16747837 | 🔒 ICO Registration: C1802799

1️⃣ GDPR – Fair Processing Notice (Clients)

When Choice Led Care Ltd processes your personal data, we comply with the UK GDPR and the Data Protection Act 2018.

Your personal data includes any information that identifies you — such as your name, address, health details, or care plans.

Why we process your data

We process your information to:

Provide care and support safely and effectively.
Communicate with healthcare professionals and families.
Meet legal and regulatory requirements.

Lawful basis

We process your data based on consent, contractual need, legitimate interest, and the provision of health or social care (Article 9(2)(h) GDPR).

Sharing your data

We only share data when necessary — for example, with GPs, hospitals, or local authorities — and never without proper consent or legal requirement.

Retention

Records are securely stored for a minimum of eight years (or until a child turns 25).

Your rights

You can access, correct, or request deletion of your data by emailing info@choiceledcare.com.

If you believe your data has been mishandled or wish to raise a concern, you can contact the Information Commissioner’s Office (ICO):

🌐 www.ico.org.uk | 📞 0303 123 1113

📮 ICO Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Approved by: Fatima Ali, Director

Last Reviewed: October 2025 | Next Review Due: October 2026

2️⃣ Privacy Policy

Choice Led Care Ltd (“we”, “our”, “us”) is committed to protecting your privacy.

We collect and use your information lawfully and transparently in line with GDPR and the Data Protection Act 2018.

We may collect:

Personal and contact details (name, phone, email).
Health and care information (if you are a client).
Employment details (if you apply for a role).
Website usage information (cookies, analytics).

How we use your data:

To deliver care and support services.
To respond to enquiries or job applications.
To meet contractual and legal obligations.
To improve our website and services.

All personal data is stored securely. We will never sell or share it for marketing without consent.

If you have any concerns about how we use your data, please contact us at info@choiceledcare.com

or contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Approved by: Fatima Ali, Director

Last Reviewed: October 2025 | Next Review Due: October 2026

3️⃣ Terms & Conditions

By using our website, you agree to the following terms:

You will not post or transmit harmful, defamatory, or unlawful material.
All website content belongs to Choice Led Care Ltd and cannot be copied or reproduced without written consent.
We provide links for convenience but are not responsible for third-party websites.
We make every effort to ensure information is accurate but accept no liability for errors.

These terms are governed by the laws of England and Wales.

Approved by: Fatima Ali, Director

Last Reviewed: October 2025 | Next Review Due: October 2026

4️⃣ Complaints Policy

We take all feedback seriously. If something goes wrong, we aim to resolve it quickly and fairly.

How to make a complaint:

Speak to us directly via 📧 info@choiceledcare.com or 📞 020 7017 1989.
If unresolved, submit a written complaint. We’ll acknowledge it within 3 working days and

respond within 20 working days.

If still unsatisfied, you may contact:
Islington Council Adult Safeguarding Team
Local Government & Social Care Ombudsman – 0300 061 0614 / www.lgo.org.uk
Care Quality Commission (CQC) – once registration is complete.

All complaints are logged and reviewed to improve service quality.

Approved by: Fatima Ali, Director

Last Reviewed: October 2025 | Next Review Due: October 2026

5️⃣ Whistleblowing Policy

Choice Led Care Ltd promotes a culture of openness and accountability.

All staff and partners are encouraged to report concerns about unsafe or unethical practices without fear of retaliation.

Concerns can be raised with the Director or reported anonymously.

If unresolved, reports may be made to:

The Care Quality Commission (CQC)
The Local Authority
The Whistleblowing Helpline – 08000 724 725

Approved by: Fatima Ali, Director

Last Reviewed: October 2025 | Next Review Due: October 2026

6️⃣ Equality & Diversity Policy

We are committed to creating an inclusive environment that values equality, fairness, and respect for all.

No client or staff member will be treated unfairly based on age, gender, race, religion, disability, or background.

We celebrate diversity as a strength and ensure our services are accessible to everyone.

Approved by: Fatima Ali, Director

Last Reviewed: October 2025 | Next Review Due: October 2026

📍 Choice Led Care Ltd

“Care shaped by your choice.”

Unit 19, Nags Head Market, 22 Seven Sisters Road, London N7 6AG

info@choiceledcare.com | 020 7017 1989

CHOICE LED CARE LTD – PUBLIC POLICIES PACK (2025)

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